We created this help center to answer some of the most common questions. If you have any further questions, please do not hesitate to contact us.
How long has Redline360 been in business?
We have been selling parts since 2002 and became incorporated in 2007. We have been involved in the automotive industry since 1998.
What are your store policies?
Where are you located and what are your hours?
We are located in California and we are open from 9am PST to 5pm PST Monday through Friday. We do not offer pickups at our California location at this time but will in the near future.
How do I track my order?
When ordering, create a free account so you can log in and check order status at any time. If you check out as a guest, you will not have an account created, but we will still email you with status updates and tracking numbers.
What is your policy on sales tax?
California law states we must collect sales tax on all residents of California. Anyone outside of California will not pay sales tax.
Billing and Shipping
Do you ship international?
Absolutely! Please read our international shipping page for more information.
What types of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. We also accept PayPal. For security purposes, we can only ship to the billing address of your credit card, or to the confirmed address in PayPal. We do this for your own protection and ours. By shipping to the billing address we ensure others can't order things using your card and ship it to their address.
How long do you store my credit card information?
We don't! Once your order is processed, your credit card information is immediately deleted. If you pay with PayPal, we are never exposed to your credit card information, for the ultimate in credit card security.
When do you charge my credit card?
You will not be charged until your order is ready to ship. For any special orders, we will contact you first to ask if you want to wait, and if you do, we will charge your card to put your order on hold.
Is your website secure?
Absolutely! We use the highest level of encryption available to us to ensure your information is always transmitted across a secure connection.
What company do you use to ship?
We use both UPS and FedEx, depending on which warehouse your item ships from. At times we also use USPS. We can only ship with our shipper number and can not ship on your account if you have one with one of the carriers.
How can I cancel an order?
You must cancel the order before it ships to avoid a restocking fee. Information on restocking fees is in our terms and conditions. Most items ship within a few hours of the order being placed depending on the time of the order.