Refund policy
Returns & Refund Policy
Effective for all orders placed on Redline360.com - By placing an order, you agree to these terms.
Standard return eligibility
| Condition | Window | Restocking fee |
|---|---|---|
| Unopened, original packaging | Within 30 days | Varies by brand, up to 25% |
| Opened, brand new | Within 30 days | Varies by brand, up to 25% |
| Any condition | Over 30 days | Contact us for eligibility |
| Installed, damaged, assembled, used or modified | No returns allowed | |
| APEX'i & Tomei parts | All sales final |
To initiate a return, email support@redline360.com with your order number and a description of the issue. We will issue a Return Goods Authorization (RGA) number and the correct return address. Do not send items back without an RGA number - unauthorized returns will be refused. To be eligible for a refund, the part/order must be returned using the correct RMA process.
The customer is responsible for return shipping costs. Original shipping charges are non-refundable. For parts or orders that shipped free at checkout, our actual outbound shipping cost will be deducted from your refund.
The sales invoice must accompany all returns. All items must be returned in original, undamaged packaging and in resalable condition.
Restocking fees are assessed differently for each brand. If a brand charges a restocking fee to us, this cost is deducted from any refund before it is issued.
Non-returnable items
The following items cannot be returned under any circumstances:
| Installed, assembled, used, damaged, scratched, modified, or altered items No return |
| Opened electrical / electronic items No return |
| Liquids No return |
| Special orders and custom-built items No return |
| Wheels that have had tires mounted, balanced, or been bolted on No return |
| Body kits, bumpers, side skirts, carbon fiber spoilers & accessories No return |
| DVDs, books, and other intellectual property (unless unopened) No return |
| Used engines, used parts, clearance, and discontinued items (sold as-is) No return |
| Items missing original parts or components No return |
| Items returned without a valid RGA number No return |
Damaged or incorrect items
Item arrived damaged: Notify us immediately and do not attempt installation. If a damaged item is installed, we cannot file a carrier claim and cannot offer a refund or exchange. Damage includes scratches, chips, markings, or other physical damage. Send photos of the damage and keep all packaging, then contact us for more assistance.
Wrong item received: In the event that we shipped the wrong item, we will cover all shipping costs to retrieve the incorrect item and exchange it for the correct item.
Items damaged in transit being returned to us: You, as the return shipper, are responsible for opening a damage claim with the shipping carrier. We will cooperate with the carrier in the claims process, but items returned damaged cannot be accepted.
Defective items & warranty
Defective items are handled through the manufacturer’s warranty process, not through a direct return. We do not accept returns on defective items.
If an item is found to be defective within the warranty period, the manufacturer will determine whether it qualifies as a manufacturing defect and will repair or replace it accordingly. For electrical items, we can facilitate an exchange once the manufacturer confirms the defect.
Redline360 is not liable or responsible for product warranty outcomes. All warranty claims must be directed to the manufacturer.
Lost, stolen & refused shipments
Lost packages: Report within 30 days of the expected delivery date. We will open a carrier claim on your behalf; claims typically take 2–3 weeks. During that time, the carrier may contact you directly and you must respond or the claim may be denied. We cannot issue a refund or reship until the carrier officially confirms the package is lost.
Stolen packages: Stolen deliveries are not covered by Redline360. Please file a report with your local police department.
Refused shipments: Refusing delivery (except for visible shipping damage) is treated as a voluntary return and will be subject to a full restocking fee and non-refundable shipping charges.
Order changes & cancellations
Order changes or cancellations may be requested while your order is still processing. Requests are not guaranteed. Once an order has shipped or is in the final stages of shipping, changes are not possible.
In some cases, orders move directly to our shipping team upon placement. If your order cannot be intercepted, a restocking fee of 5%–25% may apply to cancelled orders.
To request a change, contact us during business hours as soon as possible after placing your order.
How to start a return or report an issue
Contact our support team and include:
| Your order number |
| A description of the issue |
| Photos or video of any damage or defect (if applicable) |
Returns are not accepted at our Livermore, CA address. Do not ship any returns here. All approved RMA's will be provided the correct address to process the return.