Refund policy

By shopping on Redline360.com you agree to our terms and conditions and refund policy.

Order issues
We do everything possible to ensure your transaction goes smoothly, but in the rare case that an issue arises, you agree that if you have an issue with your order, you must contact our support team at support@redline360.com and cooperate with us on a resolution which includes describing the problem as well as possibly sending photos/videos of any issues.

Returns
We accept returns on all unopened items within 30 days, with no restocking fee and no questions asked (some restrictions apply, see * below). Buyer pays for return shipping. You must obtain a return authorization from us, and we will provide you with the correct return shipping address. For items over 30 days, please contact us. No returns accepted after 45 days. For opened items, please contact us first, and in most cases we will accept the return with a restocking fee (in most cases, the fee is charged to send the item to the manufacturer for inspection and reboxing). In cases where the unopened item arrives to us with the box damaged, a restocking fee may apply. Original shipping cost is non refundable, and for items with free shipping, our shipping cost is non refundable. Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No returns on installed items, opened electrical items, liquids, special orders and no returns without an RGA (Returned Goods Authorization) number. Manufacturer's warranty only. For electrical items, we can offer an exchange if the item is determined to be defective by the manufacture. For all warranty claims, customer must go through manufacturer, as manufacturer is offering the warranty. In the rare case that you receive the wrong part number, we will pay all costs to get that part back to our warehouse and ship you the correct part.

If an item is defective, manufacturer warranty applies during the warranty period.  No returns on defective items.  Any defective item will go through the warranty process to determine if the item is a manufacturer defect and if so, the defective item will be replaced or repaired by the manufacturer.

Absolutely no returns on wheels that have had tires mounted, balanced or have been bolted down.

In order to get a refund for a product, the product must be returned.

* Some exceptions apply to our return policy depending on the product / brand - please contact us first. Some items have a restocking fee and some items are not returnable.

No returns on items missing parts. If an item is missing parts that it should come with, we will glady work with you and the manufacturer to ensure you get everything that the part comes with. No returns on items returned damaged. If an item is damaged, it's your responsibility as the shipper to open a damage claim with the shipping company. We will work with the shipping company to provide them the item back, but it can not be accepted as a return. If the item was damaged before shipping, it also can not be accepted. Damage includes scratches, chips, markings, or other physical damage.

If an item arrives damaged, you must notify us before you install it.  If you install it, we can no longer file a damage claim with the shipping company and can not provided a refund or exchange.  We must know about the damage within 24 hours to ensure we are within the allowable timeframe of a claim submission with the shipping carrier.

All used engines, used parts, clearance items, and discontinued items are sold AS-IS. No refunds or exchanges.

We cannot accept returns on the following items:
• Body Kits, Bumpers, Side Skirts, Carbon Fiber Spoilers & accessories
• Electronics (unless unopened)
• Intellectual property such as DVDs and books (unless unopened)
• Custom built or special order items
• Items which have been installed/used/scratched/modified/altered

Please contact us for any returns at support@redline360.com and please include your order number, and a description of the problem with pictures if applicable.

Our physical address is 1452 N Vasco Rd #190, Livermore, CA 94551. However, returns are not accepted here, so please contact us first before sending anything back. Any packages without a return authorization will be refused.

Restocking Fee
Restocking fees can range from 5% to 25% depending on various factors. Please contact us for your specific use case. Restocking fees are charged on items that are opened, which require us to ship the item to the manufacturer for inspection and reboxing. For unopened items, there is no restocking fee unless if the package comes back damaged to us and needs to be reboxed. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply. In some cases, restocking fees also apply to orders that have been cancelled once the order has started to process. Many times, once an order starts to process, it get sent directly to shipping, and we are unable to pull the item from the shipping truck.

Lost Packages
Our responsibility it to prepare your item for shipping and hand it off to the shipping company. Sometimes the shipping company misplaces the package or loses it entirely.  In the event this happens, we will gladly open up a claim.  The claims can take anywhere from 2-3 weeks for the shipping company to complete. During this time, the shipping company will reach out to you and you must speak with them or they will deny the claim. Ultimately, delivering the package to you is the responsibility of the shipping company.  We can not issue refunds or reshipments on lost packages until the shipping company confirms the package is lost as they might have misplaced it and can still deliver it.  We will work with our customer and the shipping company on a resolution.

All lost package claims must be reported within 30 days or we are unable to help.

Refused Shipments
If you refuse delivery on any item (except for deliveries refused due to shipping damage), it will be treated as a return and charged full restocking fee.

Order Changes
You may request a change to your order, provided your order has not already been processed and shipped. Please contact us during business hours to change your order. If an order has already shipped, it can not be changed.

Warranty

Any product warranty issue must go through the manufacturer of the product.  Redline360 is not liable or responsible for anything related to any products that we sell.