Frequently Asked Questions

As long as your order has not yet shipped, hasn't been placed on the shipping dock or hasn't been picked up by the shipping company, we can stop the order. Please email support@redline360.com and we can assist.

We'd love to help! Please email support@redline360.com and we would be more than happy to help you out with any questions.  

If you cancelled your order before it was processed, we never charged you. Our website places an authorization on your payment method, and we do not collect it until your order is processed. If this is the case, you will not see a refund, instead the authorization will simply fall off.

If your order was processed, and you cancelled, then you will receive a refund. The refund happens right away on our end, but the financial institution can take anywhere from 24-72 hours to post it back to your account.

We have partnered with Extend to offer you Product Protection on most items in our store! Click here for more information: Extend Product Protection 

Not a problem! Please make sure you have read our returns and refund policy here and once you do, please email support@redline360.com with your order number and we can help you.

Checking on your order has never been easier! You can simply check your email to get tracking updates (check your SPAM folder if you didn't get an email from us), or you can simply click here to log into your account: My Account 

We process orders Monday through Friday, 8-5pm PST. All weekend and overnight orders will be processed the following business day we are open. We do not process orders on most major holidays.

We're extremely sorry to hear this! We'll do everything possible to work with you to get this resolved. For assistance on this, please email support@redline360.com and include your order number, and as many details as possible so we can help you quickly.

If you purchased Extend Shipping protection, please file a claim here: https://customers.extend.com/claims

We currently only ship within the 50 United States at this time.

Extend Shipping Protection provides customers protection against lost, stolen, or damaged packages during the shipping process. For a nominal fee, customers can add Shipping Protection to their order at checkout. If customers have a shipping issue, they can go to Extend’s digital claims portal, Kaley, to instantly redeem a replacement product.

How can I purchase an Extend Shipping Protection Plan?

An Extend Shipping Protection Plan can be purchased as you are checking out and is added to your entire order. For example, if you purchase five products, you will have one Shipping Protection plan that covers your entire order from being lost, stolen, or damaged during transit. Some items do not quality for shipping protection due to how they are shipped.

What issues can’t be approved?

• Items that are backordered.
• Items sent in error by the merchant, like the wrong size, color or wrong item.
• Items missing from the order when the package shows no exterior damage or tampered seal.
• Items with mechanical or electrical defects.

Sometimes packages may not be in transit or delivered, or they may be returned to the sender for various reasons. In these cases, the package is still insured. However, the claim may not be approved for the following reasons:

• If the Customer provided the wrong shipping address on the online order
• The recipient refused to sign for the package or refused the delivery.
• Packages that are not delivered after multiple attempts
• Packages that are held or redirected at the request of the recipient.
• We also don’t cover claims if they are fraudulent.